1. General Information We ship products to customers in the United States and Canada. By placing an order on our website, you agree to the terms outlined in this Shipping Policy.
2. Order Processing
- Orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation.
- You will receive an email notification once your order has shipped, including a tracking number.
3. Shipping Methods and Delivery Times
- United States: Standard shipping takes approximately 3-7 business days, while expedited shipping takes 1-3 business days.
- Canada: Standard shipping takes approximately 7-14 business days, while expedited shipping takes 3-5 business days.
- Delivery times are estimates and may vary due to factors beyond our control.
4. Shipping Rates
- Shipping rates are calculated at checkout based on the destination and weight of your order.
5. Customs, Duties, and Taxes
- For Canadian customers, import duties, taxes, and other fees may apply once the shipment reaches Canada. These charges are the buyer’s responsibility.
- We are not responsible for delays caused by customs.
6. Address Accuracy
- Please ensure that your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
- If you realize there is an error, contact us immediately. We will make every effort to correct the address before shipment.
7. Lost or Damaged Items
- If your order is lost or arrives damaged, please contact us within 7 days of receipt to initiate a claim.
- We may require photos of the damaged items and packaging to process your claim.
8. Delays and Force Majeure
- We are not responsible for shipping delays caused by natural disasters, carrier disruptions, customs processing, or other events beyond our control.
9. Contact Us For any shipping-related inquiries, please contact our support team at [homefiregel@gmail.com].
By placing an order on our website, you acknowledge that you have read and agreed to this Shipping Policy.
