1. Overview
At HOME JELLY COAT, customer satisfaction is our priority. If you’re unsatisfied with your purchase, our Return and Refund Policy outlines the conditions under which returns and refunds are accepted.
2. Eligibility for Returns
- Return and Refund Processing Time: We will process your return and refund requests within 48 hours of receiving your email.
- Timeframe: Items can be returned within 30 days of the purchase date.
- Condition: Products must be unused, in original packaging, and in the same condition as received.
- Non-returnable Items: Certain items, such as perishable goods, custom products, and personal care items like opened moisturizers, are not eligible for return.
3. Return Process
To initiate a return:
- Contact our customer service at [homefiregel@gmail.com] with your order number and reason for return.
- Once approved, you’ll receive a Return Merchandise Authorization (RMA) number.
- Package the item securely, including all original packaging and accessories.
- Clearly label the package with the RMA number and ship it to: HOME JELLY COAT
4. Refunds
Upon receiving and inspecting the returned item:
- Approval: If approved, refunds will be processed to the original payment method within 7-10 business days.
- Partial Refunds: Items not in original condition, damaged, or missing parts may receive partial refunds.
- Shipping Costs: Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.
5. Exchanges
We replace items only if they are defective or damaged. If you need an exchange for the same item, contact us at homefiregel@gmail.com
6. Exceptions
Some products, due to their nature, may not be eligible for return or refund. These exceptions will be clearly noted on the product page.
7. State-Specific Regulations
Our policy complies with applicable state laws regarding returns and refunds. For instance, in California, retailers must clearly post their refund policy unless they offer a full cash refund, exchange, or store credit within seven days of purchase.
8. Contact Information
For questions regarding returns and refunds, contact us at address specified by customer service.
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