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Welcome to use this independent website (hereinafter referred to as “the Website”). These Terms of Service (hereinafter referred to as “these Terms”) constitute a legal agreement between you (hereinafter referred to as “the User” or “you”) and the operator of the Website (hereinafter referred to as “we”). Please read all the contents of these Terms carefully. Before using the services of the Website, ensure that you fully understand and agree to these Terms. If you do not agree to any of the provisions of these Terms, please do not use the services of the Website.

1. Definitions and Interpretations

  1. The Website: Refers to the website operated by us with the domain name https://homefiregel.com/, aiming to provide users with the display, sales, and related services of hardware products.
  2. The User: Refers to individuals or organizations that visit and use the services of the Website.
  3. Services: Include but are not limited to browsing product information on the Website, placing orders to purchase hardware products, enjoying after – sales services, and participating in website interactions. All types of services provided by us through the Website are covered.
  4. Products: Refer to various hardware products displayed and sold on the Website.

2. Service Content

  1. We provide users with the service of displaying hardware products through the Website, introducing in detail product specifications, performance, materials, prices, and other information to help users understand and select products.
  2. Provide users with the service of placing online orders to purchase products. Users can complete order submission, payment, and other operations following the procedures prompted on the Website. After receiving the order and the corresponding payment, we will arrange the delivery of products as agreed.
  3. Provide after – sales services, including but not limited to product returns and exchanges, handling of quality issues, and technical consultations. Specific after – sales service policies shall be subject to the “After – Sales Service Terms” published on the Website.
  4. May hold various promotional activities and user interaction activities from time to time. Specific activity content and rules shall be subject to the information published on the activity page.

3. User Registration and Account Management

  1. Registration Requirements: Users must be at least 18 years old or have full civil capacity and be able to assume legal responsibilities independently. During the registration process, users should provide true, accurate, and complete personal information, including but not limited to name, contact information, shipping address, and email address.
  2. Account Use: Users are responsible for properly safeguarding their registered accounts and passwords. They shall not lend, rent, or transfer their accounts to others. Any losses caused by information leakage or unauthorized use of accounts due to user reasons shall be borne by the users themselves. If users discover any abnormalities or unauthorized use of their accounts, they should immediately notify us and take corresponding measures as required by us.
  3. Account Information Update: Users should update their account information in a timely manner to ensure its accuracy and effectiveness. Users shall bear the responsibility for any consequences such as failure to receive important notifications or obstacles in order processing due to their failure to update information in a timely manner.
  4. Account Cancellation: Users have the right to apply for account cancellation at any time. However, before canceling the account, users should ensure that all transactions have been completed, all payments have been settled, and all matters related to the account have been processed. After the account is canceled, users will no longer be able to use some or all of the services of the Website, and relevant information in the account (such as order records, favorites, etc.) may be deleted or unable to be restored. Please operate with caution.

4. Products and Prices

  1. Product Descriptions: We strive to ensure the accuracy of product descriptions, pictures, parameters, and other information on the Website. However, due to batch differences in products and untimely information updates, there may be some slight differences between the actual products and the website display. If you have any questions about the products, please contact our customer service before placing an order.
  2. Price Explanation: The product prices displayed on the Website are the sales prices of the products and do not include other fees such as shipping fees and taxes (if any). Product prices may be adjusted according to market conditions, promotional activities, and other factors. The specific price shall be subject to the price displayed on the Website when the user places an order. If the product price is displayed abnormally due to system failures, price errors, etc., we have the right to correct it in a timely manner after discovery and negotiate with the user to handle the relevant order according to the actual situation.
  3. Product Inventory: The product inventory numbers displayed on the Website are for reference only. The actual inventory situation may change due to order processing, delivery, and other factors. If the product ordered by the user is out of stock, we will notify the user in a timely manner and provide corresponding solutions, such as waiting for replenishment, replacing products, or canceling the order.

5. Order Processing and Delivery

  1. Order Placement Process: Users need to follow the following steps to place orders on the Website: browse products and add them to the shopping cart, enter the shopping cart to confirm product information and quantity, select the shipping address, payment method, etc., submit the order, and complete the payment. After the order is successfully submitted, the user will receive an order confirmation message.
  2. Order Confirmation: We will verify the user’s order after receiving it. If the order information is correct, we will send an order confirmation email or text message to the user. If there are problems with the order information (such as unclear address, unsuccessful payment, etc.), we will contact the user for communication and processing. Order confirmation does not mean that we have accepted the user’s order. We have the right to reject or cancel the order based on inventory conditions, system failures, laws and regulations, and other reasons.
  3. Shipping Time: After the order is confirmed and the payment is received, we will arrange shipping as soon as possible. Generally, in – stock products will be shipped within [5-7] working days. However, in case of special circumstances such as promotional activities, product out – of – stock, and force majeure, the shipping time may be delayed. We will promptly feedback the shipping status of the order to the user.
  4. Delivery Period: The delivery period of products depends on factors such as the selected logistics method and destination. The specific estimated delivery time is provided as reference information by the logistics partner when the user places an order. However, the actual delivery time may vary due to various unforeseen factors during the logistics transportation process. We are not liable for delivery delays caused by logistics reasons. If the product has not been delivered within the estimated delivery period, the user can contact our customer service for assistance in querying and processing.
  5. Goods Inspection: Users should conduct timely inspections when receiving products, checking whether the quantity, model, appearance, etc. of the products are consistent with the order and whether there are any damages to the products. If there are problems with the products, users should contact us within the specified time (generally within [30] days after receiving the products) and provide relevant evidence as required by us for processing. If the user does not raise any objections within the specified time, the products shall be deemed to have passed the inspection.

6. Intellectual Property Rights

  1. All content on the Website, including but not limited to text, pictures, graphics, audio, video, software, trademarks, logos, product displays, etc., is protected by intellectual property laws. The intellectual property rights belong to us or the relevant right – holders. Without the written permission of us or the relevant right – holders, users shall not copy, modify, distribute, reprint, excerpt, sell, display, or use the content of the Website in any other way. Otherwise, it will constitute an infringement, and we will pursue legal liability in accordance with the law.
  2. Any content (such as comments, product reviews, etc.) published by users on the Website is deemed to grant us a non – exclusive, global, royalty – free, and sub – licensable right. We have the right to use, copy, modify, display, and distribute such content for the purposes of website operation, promotion, customer service, etc. Users guarantee that the content they publish does not infringe the intellectual property rights or other legitimate rights and interests of any third party. Otherwise, users shall bear all legal responsibilities arising therefrom.

7. Privacy Policy

We attach great importance to the protection of user privacy and will strictly comply with relevant laws and regulations to collect, use, store, and protect user personal information. For specific privacy protection measures and policies, please refer to the “Privacy Policy” published on the Website. By using the services of the Website, users are deemed to agree that we handle their personal information in accordance with the “Privacy Policy”.

8. Limitation of Liability and Disclaimer

  1. Limitation of Liability: To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, punitive, or consequential losses (including but not limited to loss of profits, data loss, business interruption, procurement costs of substitute goods or services, etc.) caused by the user’s use or inability to use the services of the Website, regardless of whether it is based on contract, tort (including but not limited to negligence), strict liability, or other theories. Even if we have been informed of the possibility of such losses.
  2. Disclaimer:
  • The services of the Website are provided “as is” and “as available”. We do not guarantee that the services will not be interrupted, delayed, contain errors, or have security vulnerabilities, nor do we guarantee the accuracy, completeness, or reliability of the services. We are not liable for service interruptions, data losses, information errors, etc. caused by network failures, server failures, telecom operator failures, computer viruses, hacker attacks, government actions, force majeure, and other unforeseen, unavoidable, and insurmountable reasons.
  • Users assume the risks and losses brought by any information, products, or services downloaded or obtained by using the services of the Website. We are not liable for the content, accuracy, availability, security, etc. of other websites or resources linked to from the Website. Users should assume the risks when accessing these linked websites or resources.
  • We are not liable for any disputes or controversies between users and other users or third parties arising from the use of the services of the Website. Users should resolve them by themselves or through legal channels.

9. Dispute Resolution

  1. The conclusion, performance, interpretation, and dispute resolution of these Terms shall be governed by the laws of HONG KONG.
  2. Any disputes between the user and us arising from these Terms or the use of the services of the Website shall first be resolved through friendly consultations. If the consultations fail, either party has the right to file a lawsuit with the people’s court having jurisdiction.

10. Amendment and Notification of Terms

  1. We have the right to modify and update these Terms according to business development, changes in laws and regulations, etc. The amended terms will be published on the Website, and the publication date shall be the effective date of the term amendment. If the user continues to use the services of the Website after the terms are amended, it is deemed that the user agrees to be bound by the amended terms. If the user does not agree to the amended terms, the user should immediately stop using the services of the Website.
  2. We will send important notifications, service change information, etc. to users through website announcements, in – site messages, emails, text messages, etc. Users should ensure that the contact information provided is accurate and valid and check the relevant notification information in a timely manner. Users shall bear the responsibility for any losses caused by their failure to receive notifications in a timely manner due to their own reasons.

[QILI TECH]

[25 MAR 2025]